Job Details

Overview

Assistant Manager Operations - Medical Coding Advantmed India LLP 3 - 8 yrs Pune

Skills

• Internal: Reporting to Asst. Director Clinical Operations, all functional. Interfacing with finance, Human resources, administration team members and software development teams of for all operational communication. External: Coordination with clients (if required). Qualification: Graduation in any stream. Trained on Advanced excel tools and other reporting tools. Advanced computer skills on MS Office, software and databases Ability to manipulate large amounts of data and to compile detailed reports Proven knowledge of auditing standards and procedures High attention to detail and excellent analytical skills Sound independent judgment

Job Description

• Effectively manage the operations management and performance management of agents as well as TLs. Successfully implement strategies decided by the management. Monitoring and taking decisions to drive production and accuracy Queue monitoring and allocation Provide the team with a vision of the project objectives Coach and help develop team members. Facilitate problem solving and collaboration with TLs. Assure that the team members have the necessary education and training to effectively participate on the team. Coordinate with internal and external customers as necessary. Familiarize the team with the Client needs, specifications and design targets. Escalate issues which cannot be resolved by the team (escalation management) Documentation of meetings/updates. Performance management Agent and campaign level.