Job Details

Overview

Training & Development Executive / Assistant Manager - Bangalore Columbia Asia Hospitals Private Limited 4.2(423 reviews) 3 - 6 yrs Bengaluru(Indira Nagar)

Skills

• vendor managementtraining needstraining managementtrainingbehavioral traininghuman resource managementtraining coordinationfeedbacksoft skills trainingcontent developmentinductionemployee satisfaction surveydepartmental training

Job Description

• Key areas of responsibility: > Conduct and coordinate unit induction session at the unit. > Develop, implement and monitor training programs within the organization. > Supervisor technical training of staff. >Conduct and coordinate behavioral training session at the unit. > Liaison with India Management Office (IMO) approved external vendors to actualize the behavioral training. > Develop and Deliver agreed programs as identified by IMO for units. Main Job Tasks: > Partner with HODs to help in building competencies of our team by identifying dynamic training needs. > Administers training initiatives at unit and make sure training planned is actualized. > Maintains training records to track participants, classes and hours of training; tracks all management training in accordance with standard operating procedures. > Drive Brand Service Standards across the units and ensure it is followed as per the set standard. > Identify and develop budding Brand Champ along with HODs in the units as per concept note. > Trains, guides & develops Brand Champs as per concept note to support delivery of technical skills training programs; meets with training champs on a regular basis to support training efforts. > Drive the Brand Champ meeting as per guidelines. > Help in Identifying colleges and educational institutes as a resource pool for internships for our units. > Help in driving the building blocks for various verticals as per LMS (Certification courses). > Observe specific behavior of employees and provide feedback to individual/managers. > Designs, develops and deliver supervisory development program to build effective supervisory skills. > Assist Sr. Manager Training and Development in standardizing training formats across company. >Review customer feedback comments, satisfaction results and other data to identify areas of improvement. > Drive LMS at the unit in the guidance of Sr. Manager Training and Development as per organization plans. > Drive the Brand Standard Service audit at the unit as per guidelines. > Customer Satisfaction > Drive customer service and create a positive atmosphere for customer relations. > Helps in driving the concept of Service Excellence, Complaint Management and Anticipation for the team. > Drive employee satisfaction survey with the Human Resources in the units. Financial Management > Assist unit HR Manager in drawing the training budget in conjunction with Sr. Manager Training and Development. > Develop a system of monitoring monthly training budgets. > Facilitates external training resources e.g., guest speakers at unit request. Other > Performs any otheserforms any other duties assigned by the Senior Manager > >Training and Development to meet business needs from time to time. Measurable > Training actual expenses should be in line with training budget. > Brand Standard Service Assessment Score. > Customer Satisfaction survey score. > Employee satisfaction survey score.